The problem
What breaks today.
Small suppliers chase where they live: WhatsApp and LinkedIn. Those messages land on whoever they know, and get lost.
Sound familiar? Here’s what changes.
Use Case
Supplier chasers on WhatsApp get the same straight answer.
Messages from suppliers on WhatsApp and LinkedIn are answered from the same live status as the phone line.
How Atlantas handles it
What changes.
Atlantas picks them up, checks the invoice and replies with the same facts as the phone line. Anything else goes to finance with the thread attached.
- Identifies the supplier from their account details.
- Asks for the invoice number if it isn’t given.
- Replies with the live status and payment date.
- Routes disputes and detail changes to finance.
Example
What it looks like in practice.
An illustrative example with fictional names and figures. It shows Atlantas collecting what it needs before it acts, and handing the decisions back to your team.
WhatsApp · Rise BakeryExample
Hi, it’s Mia at Rise Bakery. Invoice 0882 still hasn’t been paid?
Hi Mia, thanks for getting in touch. I can see Rise Bakery’s account. Let me check invoice 0882 for you.
Checking the invoice status
Invoice 0882 for £348.50 was approved yesterday and is due in this Friday’s payment run.
Great. Can you pay it to our new account instead?
I can’t change bank details in a message, for your security and ours. I’ve passed it to the finance team, who’ll confirm with you in writing.
Let’s talk about your finance desk.
A short chat about how your AP runs, then we tailor Atlantas and connect your accounting system around it.