The problem
What breaks today.
Supplier chasers land on the AP team all day. Each one means finding the invoice, asking the site and ringing back.
Sound familiar? Here’s what changes.
How Atlantas handles it
What changes.
Atlantas knows the supplier from the number on file, takes the invoice number and checks it live. It never changes supplier details on a call.
- Recognises the supplier from caller ID, or takes their details if the number is new.
- Asks for the invoice number, then pauses to check the live status.
- Explains any hold, such as a delivery waiting for site sign-off.
- Gives the payment date and confirms the remittance address on file.
Sample call
Hear the call, start to finish.
An example of how Atlantas handles a supplier chasing a payment. Notice the pause while it checks the invoice, and what it won’t do over the phone.
Sample call · Atlantas and a supplier
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Read the transcript
- AtlantasGood afternoon, you’re through to accounts payable at Brightwell Leisure. How can I help?
- SupplierHi, it’s Dan from Greenway Linen. We’ve got an invoice that’s well past thirty days and nobody’s come back to us.
- AtlantasSorry about that, Dan. I can see the Greenway Linen supplier account from the number you’re calling on. Do you have the invoice number to hand?
- SupplierYeah, it’s GL4417.
- AtlantasThank you. Bear with me one moment while I find where that invoice is.
- AtlantasFound it. Invoice GL4417, for £1,280, dated the third of September. It came in without a purchase order number, so it was waiting for the Leeds site to confirm the delivery. The general manager approved it this morning, so it’s now cleared for payment.
- SupplierRight, okay. So when does it actually get paid?
- AtlantasIt’s in Friday’s payment run. The remittance goes to the accounts address we hold for you, the one ending greenwaylinen.co.uk. Is that still right?
- SupplierIt is, but can you send it to Priya in our accounts team as well?
- AtlantasI can’t change contact details on a supplier record over the phone, that’s a security rule. I’ll pass it to the finance team, who’ll confirm with you in writing before they add her. Can I take Priya’s surname for the note?
- SupplierFair enough. It’s Priya Shah.
- AtlantasThanks, Dan. So, GL4417 is approved and in Friday’s payment run, and finance will confirm adding Priya Shah in writing. Is there anything else?
- SupplierNo, that’s sorted it. Cheers.
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